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Coaching Skills Training for HR Professionals

A practical 2-day (delivered virtually over 4 half days) course and workshop for HR professionals who are keen to develop a coaching style of interaction with the business and line managers.

Objectives

At the end of this course participants will:

  1. Understand the benefits of a coaching approach over more conventional approaches to business support and interventions.
  2. Understand how to build trust and credibility for influencing key stakeholders
  3. Be able to assess their own organisation in terms of its adaptability to a coaching culture, including the role of line manager as coach.
  4. Be able to apply coaching approaches, models, skills and behaviours to various HR/business scenarios including conflict resolution, change management, giving feedback and stakeholder opposition.
  5. Develop an action plan for their own CPD and priorities for implementation in their organisations.

Course content

  • Evolution of the HR role and the significance of coaching approaches
  • Where coaching fits in the new CIPD professional standards
  • Directive/ Non-Directive spectrum of business interventions
  • Coaching vs Mentoring
  • Becoming a “Trusted Advisor”
  • Stakeholder Mapping and Influencing
  • Developing a coaching culture in organisations
  • Impact of the “new norm” on business support
  • Coaching skills and behaviours in practice:
    • Applying the GROW model and alternatives
    • Solution-focused coaching
    • Impactful questioning and listening
    • Gaining stakeholder commitment
    • Difficult conversations
  • Action planning and personal development

Course leader

Our faculty member John Macdonald is a Fellow Member of the CIPD and has had a 30-year career in human resource management, most recently as Vice-President (HR) in the global oilfield services sector. He is a qualified executive coach and mentor and regularly delivers coaching and mentoring programmes from the BSC portfolio of courses