A practical programme for HR and L&D professionals who are keen to develop a coaching style of interaction either within their teams and/or with business stakeholders. You will develop skills in taking a more engaging, non-directive approach to supporting your business and to encouraging a coaching style of leadership in your organisation.

The practical 2-day (delivered virtually over 4 half days) training is held on Zoom, in a small group workshop style, and will be highly interactive so we encourage the use of camera and headset.


At the end of this course participants will:

  1. Be able to apply a variety of coaching tools, models, skills and behaviours to various HR/business scenarios including conflict resolution, change management, giving feedback and dealing with stakeholder opposition.
  2. Understand the characteristics of a coaching approach and the benefits and challenges of adopting it in HR business support and interventions.
  3. Develop the basics of coaching skills for application within their teams.
  4. Recognise what a coaching culture looks like and the organisational conditions that need to be in place to maintain it.
  5. Be able to assess their own organisation in terms of its adaptability to a coaching culture and identify the priority focus areas for getting there.
  6. Understand the basic steps in launching and managing coaching interventions.
  7. Be able to develop an action plan for their own CPD and priorities for implementation in their organisation.

Course content

  • Evolution of the HR role and the significance of coaching approaches
  • Where coaching fits in the new CIPD professional standards
  • Directive/ Non-Directive spectrum of business interventions
  • Coaching vs Mentoring
  • Becoming a “Trusted Advisor”
  • Coaching skills and behaviours in practice: applying the GROW model and alternatives solution-focused coaching impactful questioning and listening gaining stakeholder commitment difficult conversation
  • Developing a coaching culture in organisations
  • Action planning and personal development


ILM Recognised – this requires completion of a written assignment (choose between a theory-based or practical-based assignment) after the 4 sessions. You would agree to a deadline with the Tutor and on successful completion of the assignment receive the ILM Recognised Coaching Skills for HR Professionals Certificate. This is a recognition/Certification and not a qualification.

If you would like to discuss these options please email info@britishschoolofcoaching.com to arrange a call.

Value for the Organisation

Benefit for the organisation

Coaching is a commonly used method of employee development that has generated positive business outcomes. A strong coaching culture has been linked to better talent and business outcomes, according to a 2019 survey from the International Coach Federation (ICF) and the Human Capital Institute (HCI).1

According to the ICF/HCI survey, respondents with a strong coaching culture reported higher outcomes in the areas such as:

  • Customer satisfaction
  • Regulatory compliance
  • Talent attraction
  • Profitability
  • Shareholder value
  • Labor productivity
  • Large-scale strategic change
  • New product/service development and delivery

However, coaching may not be for everyone. Some individuals are not open to feedback, and some are unwilling to change. This is a problem with the person being coached, not a deficiency in the tool of coaching. Even an exemplary employee can benefit from having a personal coach help him/her solve problems and excel even more. For those who make a commitment, coaching can open a whole new world in terms of greater candor, more respect from staff at all levels, professional alliances and relationships, and better skills to achieve strategic goals.

Course leader

Our faculty member John Macdonald is a Fellow Member of the CIPD and has had a 30-year career in human resource management, most recently as Vice-President (HR) in the global oilfield services sector. He is a qualified executive coach and mentor and regularly delivers coaching and mentoring programmes from the BSC portfolio of courses

1International Coach Federation, in partnership with Human Capital Institute. (2019). Building strong coaching cultures for the future. Retrieved from https://coachingfederation.org/research/building-a-coaching-culture


Oct 14, 2024

9am to 1pm

ILM Recognised

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