This is an ILM Recognised programme run in-house for educators, facilitators, L&D, HR and others who wish to develop their engagement and delivery skills online.  The programme will focus on building the relationship, appreciating the challenges and benefits of this medium, using a coaching methodology. The course has 3 taught days followed by an assignment that has to be completed.


  • Understand how to structure an online coaching session from initiating to a plan of action.
  • Be able to demonstrate how a coaching approach can be used by online facilitators
  • Be able to explain the difference between coaching and mentoring
  • Be able to explain a range of appropriate models and techniques and how to use them for online coaching and facilitation
  • Be able to explain the knowledge, skills and behaviours required for effective online coaching and facilitation

Course Content

  • Reflective learning, profile and practice
  • Coaching, mentoring, counselling, therapy, facilitation and their boundaries
  • Skills, knowledge, behaviours self assessment
  • Planning and contracting
  • Relationship building
  • Coaching tools & techniques – GROW
  • Coaching Skills & Behaviours – Listening & Questioning
  • Barriers & peer coaching
  • Preparing for effective coaching
  • Facilitating scaling discussion
  • Barriers & challenges of online coaching & facilitation
  • Ejection seat strategy
  • Assessment, what is key?
  • Ethical issues
  • Introduce the Experience Cube
  • Peer coaching working with the experience cube
  • Facilitating online, Johari window, change models
  • Creativity in your sessions, wheels of life, STAR
  • Practising coaching and facilitation


Following the 3 training days, you are invited to complete a written assignment. You would agree to a deadline with the Tutor and on successful completion of the assignment receive the ILM Recognised Coaching Skills for Facilitation. This is a recognition/Certification and not a qualification.

This is run as an in-house training, if you would like to discuss these options please email to arrange a call.